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Store Policy 

1. Introduction
Welcome to Timber Flooring Perth. Our store policy outlines the terms and conditions governing purchases, returns, shipping, and other services. By shopping with us, you agree to comply with these policies.

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2. Ordering & Payment

  • All prices listed on our website are in Australian dollars (AUD) and include GST unless stated otherwise.

  • We accept major credit/debit cards and bank transfers.

  • Full payment is required before orders are processed and shipped.

  • Orders cannot be modified once they have been processed.

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3. Shipping & Delivery

  • We offer delivery within Perth and surrounding areas. Delivery fees vary based on location and order size.

  • Orders are typically processed within 1-3 business days. Estimated delivery times will be provided at checkout.

  • Customers must ensure accessibility for delivery. Failed delivery attempts due to customer unavailability may incur additional fees.

  • We are not liable for delays caused by external factors such as courier disruptions or weather conditions.

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4. Returns & Refunds

  • We do not offer refunds for change of mind. Returns are only accepted within 14 days of purchase for unused, unopened items in their original packaging. Customers are responsible for return shipping costs unless the product is faulty or incorrect. Once returned items are inspected and approved, a store credit may be issued. Custom or special orders are non-refundable unless defective or incorrect. For more information or assistance, please contact us directly.

  • Customers must cover return shipping costs unless the product is faulty or incorrect.

  • A restocking fee may apply to some returns.​

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5. Warranty & Quality Assurance

  • We offer manufacturer warranties on selected products. Warranty periods vary by product.

  • Warranty claims require proof of purchase.

  • Damage due to improper installation, maintenance, or misuse is not covered under warranty.

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6. Installation & Care Guidelines

  • Professional installation is recommended to ensure product longevity and performance.

  • We provide general care instructions for all flooring products. Failure to follow care guidelines may void warranties.

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7. Privacy & Security

  • We respect your privacy and protect your personal information in accordance with Australian privacy laws.

  • Customer details are used solely for order processing and marketing (with consent).

  • Payment details are securely processed and never stored.

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8. Contact Information
For any questions regarding our store policy, please contact us at:
Email: sales@timberflooringperth.com
 

Thank you for shopping with Timber Flooring Perth!

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